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Ganageswaran Nedunchellian

@ganageswarannedunche

Managed Services Engineer L2 at NTT MSC SDN who handles Microsoft 365 provisioning, server alerts, and endpoint protection.

Malaysia

Message

At NTT MSC SDN, I handle Microsoft Teams and Skype provisioning, monitor server alerts through SCOM, and troubleshoot service and disk-space issues. I also support mailbox access requests and review emails blocked by Mimecast.

Previously, I worked in service desk roles at Modality Systems, Hyber VAtos Services (M)SdnBhd, and HP Malaysia. My work included user and server support, incident handling, and quality assurance, including coaching agents and preparing audit reports.

Experience

Work history, roles, and key accomplishments

Current

Managed Services Engineer L2

Current

NTT MSC SDN

Jun 2021 - Present (5 years 4 months)

Provisioned and removed users for Microsoft Teams and Skype using PowerShell, handled P1-P3 incidents, monitored server alerts via SCOM and IBM Notes, and managed laptop builds using SCCM and Intune.

PowerShell Microsoft Teams Skype M365 Admin Console ServiceNow Cherwell Royal TS RDS SCOM IBM Notes SCCM Intune Active Directory Exchange Admin Center Mimecast Bitlocker GDPR

Junior Service Desk Engineer

Modality Systems

Mar 2020 - May 2021 (1 year 2 months)

Provided junior level support on servers, managed Active Directory accounts, handled backup failures, configured Office 365, and worked on system patching and alerts.

Active Directory Office 365 Mimecast Secure Email PowerShell CLI WSUS Kaspersky Avast Trend Micro Windows 2000 2003 Server Windows 2008 Windows Server 2012 Hyper V

Service Desk Analyst

Atos Services (M) SdnBhd

Mar 2018 - Mar 2020 (2 years)

Provided first level support via phone, chat, and email, managed Active Directory accounts, resolved Office 365 and Exchange issues, and handled Citrix and VPN troubleshooting.

Active Directory Win7 Windows 10 Mac Office 365 Exchange Outlook Citrix Pulse Secure Bomgar VNC SAP GUI Bitlocker PowerShell Quality Assurance

IT Helpdesk Level 1 and Quality Assurance

HP Malaysia

Dec 2016 - Dec 2017 (1 year)

Handled incoming calls from multiple countries for desktop technical issues, provided first call resolution, and performed quality assurance audits and coaching.

Active Directory Office 365 Pulse Secure Remote Desktop Quality Assurance Audit Coaching