Eden lye
@edenlye
I secure and scale global Google Workspace and Microsoft 365 collaboration environments.
MalaysiaWhat I'm looking for
I currently provide technical leadership at Concentrix for Microsoft SCIM Cloud Protection and Endpoint solutions, while supporting messaging and compliance services. I mentor engineers through complex customer issues, manage escalations with Microsoft teams, and improve service documentation and processes.
Previously at Roche Shared Service Center, I managed the lifecycle of messaging and collaboration services for more than 75,000 users across 75+ countries. I supported large-scale Microsoft 365 and Google Workspace environments, strengthened email security with FireEye, FortiMail, DMARC, DKIM, and SPF, and helped maintain service availability and performance.
I automated user management and data transfers with PowerShell and GAM, reducing manual effort by more than 20 hours each week. I also created ServiceNow knowledge resources, delivered training, designed quality monitoring for managed-service tickets, and supported Windows, macOS, and Linux collaboration tools.
My earlier helpdesk roles built my foundation in end-user support, infrastructure, networking, hardware, software, and service management. I enjoy using technology to simplify complex challenges, improve user experience, and enable secure digital collaboration.
Experience
Work history, roles, and key accomplishments
Security Technical Lead
Concentrix
Jul 2025 - Mar 2026 (8 months)
Provided technical leadership for Microsoft SCIM Cloud Protection and Endpoint solutions, with cross-support for Messaging and Compliance. Guided engineers in resolving complex issues and managed escalations with Microsoft teams.
Messaging Specialist
Roche Shared Service Center
Oct 2018 - Jun 2025 (6 years 8 months)
Managed lifecycle of messaging and collaboration services for 75,000+ users across 75+ countries, including Microsoft 365 and Google Workspace. Enhanced security with mail gateways and email authentication, and automated processes using PowerShell and GAM.
IT Service Desk Analyst
Roche Shared Service Center
Apr 2017 - Sep 2018 (1 year 5 months)
Provided first-level support for software and hardware incidents across Apple, Windows, and Google environments. Handled various applications and tools, including Google Workspace and Windows troubleshooting.
Helpdesk Analyst
KVC Industrial Supplies Sdn Bhd
May 2014 - Feb 2017 (2 years 9 months)
Resolved application issues and provided 1st/2nd/3rd level support for IT applications and infrastructure. Managed help desk system, maintained networking systems, and ensured SLA compliance.
Provided help desk support, handling user issues and ensuring resolution. Maintained user records and supported IT operations.
Education
Degrees, certifications, and relevant coursework
Taylor's University
High School Diploma, Hospitality Administration/Management
2005 - 2006
Pursued a High School Diploma in Hospitality Administration and Management.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
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