Muhammad Neman Shahid

I am a results-driven professional with over 13 years of experience in data analytics, business intelligence, and complaint management. My expertise lies in leveraging analytical tools and strategic insights to optimize business processes and enhance customer satisfaction. I have a proven track record in stakeholder management and delivering data-driven solutions that significantly improve organizational performance.

Throughout my career, I have successfully developed and managed dashboards and reports that focus on key metrics, particularly in customer complaints. My role as a Data Analyst at Sky Electric Pvt. Ltd involved spearheading the implementation of a WhatsApp Business API bot, which reduced response time by 30%. I have also conducted training sessions to enhance team capabilities in analytics and complaint resolution, ensuring that our processes align with industry standards.

My experience at Nayatel Pvt. Ltd further solidified my skills in developing standard operating procedures and conducting root cause analyses to improve customer resolution satisfaction. I am passionate about driving operational efficiency and am always looking for opportunities to innovate and automate processes for better outcomes.