Muhammad Kazmi

I’m an Operations & Customer Experience professional with 3+ years of combined experience in customer support and sales. I’m known for driving revenue while managing high-volume client communications and optimizing digital workflows.

In my current role as a Customer Support Specialist & Support Manager (TOP US AUTO / AAA, Remote), I deliver support for a leading US trucking and dispatching company. I handle load coordination, shipment tracking, and issue resolution, serving as a primary liaison between drivers, height brokers, and internal operations teams to keep communication seamless.

I maintain service quality benchmarks in a time-sensitive environment and document/escalate systemic issues to management to strengthen operational performance. I also rely on SLA adherence, escalation handling, and customer retention practices to balance customer satisfaction with commercial results.

Before this, I supported growth through multiple customer-facing and digital roles, including Video Editor work for TK Plus Dental and Social Media Manager & eBay Administrator experience at Corsa Leathers. I produced brand-aligned promotional and educational content, optimized video pacing and platform formatting, and improved eBay product listings using search-visibility and analytics-driven decision-making.