Open to opportunities

Muhammad Javaid Ashraf

@muhammadjavaidashraf

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Experienced IT professional with expertise in system engineering and technical management.

Malaysia

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What I'm looking for

Seeking a role that leverages my technical expertise and leadership skills, focusing on innovation, process improvement, and team collaboration to drive organizational success.

With over 18 years in the IT sector, I specialize in innovative IT initiatives, resource management, and cross-functional leadership. My expertise includes process redesign, performance improvement, and budgeting, with a strong focus on troubleshooting and end-user support.

Currently a System Engineer at Server Freak, I design, implement, and maintain web hosting infrastructure, ensuring high availability and security. I also collaborate with development teams and manage customer support through various channels.

Previously, as a Technical Manager at Gigabit Hosting, I oversaw deployment, support operations, and vendor collaboration, while managing a support team. My technical proficiency spans VMware, Hyper-V, Veeam, and both Linux and Windows servers, with certifications in WHM, Cpanel, and IT troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

System Engineer

Current

Server Freak

Dec 2022 - Present (2 years 7 months)

As a System Engineer, I design, implement, and maintain web hosting infrastructure while ensuring high availability and performance of services. I troubleshoot server and network issues, manage hosting software and hardware, and provide customer support through various channels.

Web Hosting Customer Support Security Compliance Disaster Recovery Performance Monitoring Technical Documentation

Technical Manager

Gigabit Hosting

May 2018 - Nov 2022 (4 years 6 months)

Managed planning, deployment, and support operations while collaborating with vendors and partners. Oversaw quality control for the customer support department and managed a support team, focusing on troubleshooting Hyper-Dedicated servers and VPS.

Team Management Quality Control Technical Support Troubleshooting Hyper Dedicated Servers VPS Management Customer Service

Technical Manager

KLhost Network

Feb 2016 - Sep 2017 (1 year 7 months)

Responsible for deployment and troubleshooting of HyperV setups and training on VMware vSphere. Managed billing matters and integrated banking systems into billing software, while also handling technical training for support staff.

Hyper V VMware VSphere Technical Training API Integration Active Directory

Technical Manager

Internet-Webhosting.com

Feb 2013 - Feb 2016 (2 years 11 months)

Managed over 350 servers across Malaysia and the US, deploying various Linux and Windows applications. Provided training to staff and ensured quality support while managing web hosting billing applications.

Linux Administration Training WHMCS Apache DNS MySQL

Manager Support Department

Websouls

Nov 2010 - Feb 2013 (2 years 3 months)

Managed a 24x7 support team, troubleshooting VMware vSphere virtualization and maintaining IT infrastructure for dedicated and shared hosting services.

Support Management VMWare Infrastructure Virtualization Team Leadership Troubleshooting

Engineer Broadband Services

Multinet Broadband

Jun 2007 - Nov 2010 (3 years 5 months)

Implemented Active Directory, ISA, DNS, and DHCP servers while providing broadband and VPN services. Configured wireless LAN connections for end users.

Active Directory DNS VPN Troubleshooting

Network Engineer

Gerry’s Information Technology

Jun 2005 - Jun 2007 (2 years)

Configured, installed, and troubleshot various wireless connections, including WLAN Radio and DSL. Designed WAN and LAN projects for clients.

Wireless Troubleshooting

Computer Engineer

MEGAPLUS Pakistan

Jun 2004 - Jun 2005 (1 year)

Worked on Dell PowerEdge and OptiPlex series, maintaining networking projects and solving hardware and software issues. Participated in training sessions for multinational IT companies.

Dell PowerEdge Training