Syafiq Shaffei
@syafiqshaffei
IT Executive | Google IT Support Certified | 8+ Years in IT Operations & Infrastructure Support
MalaysiaWhat I'm looking for
Experienced IT professional with 8+ years of experience in technical support, hardware troubleshooting, IT infrastructure, systems administration, and daily IT operations. Currently serving as an IT Executive, managing IT operations, business systems, infrastructure, vendors, and end-user support.
Certified in Google IT Support, with ITIL Foundation training and Microsoft Azure Fundamentals (AZ-900) coursework. Currently focused on growing my expertise in IT operations, infrastructure, cloud technologies, and systems administration, with long-term goals toward Senior IT Executive and IT Management roles.
Experience
Work history, roles, and key accomplishments
Overseeing corporate IT operations across multiple branches and business units, ensuring reliable infrastructure, system availability, and technology alignment with business objectives. Responsible for IT strategy execution, infrastructure management, cybersecurity practices, vendor coordination, asset governance, and delivering scalable solutions to support operational growth.
Senior Information Technology Support Engineer
Jul 2022 - Jun 2026 (3 years 11 months)
Providing advanced technical support and infrastructure solutions for corporate clients. Responsible for troubleshooting complex hardware and software issues, system deployment, network support, incident management, and ensuring high availability of IT services.
Delivered technical support and IT infrastructure services to enterprise users, including hardware/software troubleshooting, system configuration, workstation deployment, user account management, and incident resolution.
Managed IT product consultation and technical sales support by understanding customer requirements, recommending suitable technology solutions, and providing pre-sales assistance for hardware and software products.
Assisting front office operations, customer service, and administrative support while developing strong communication and problem-solving skills.
Assisted in daily office operations, administrative tasks, documentation, and coordination with various departments to support business activities.
Internship
Kementerian Pelancongan, Seni & Budaya Malaysia
Apr 2015 - Aug 2015 (4 months)
Assisted in daily office operations, administrative tasks, documentation, and coordination with various departments to support business activities.
Education
Degrees, certifications, and relevant coursework
Universiti Teknologi MARA
Diploma
2012 - 2015
Sekolah Menengah Kebangsaan Abdullah Munshi
SPM
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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