JHJoseph H
@joseph_555
Cloud and network engineer specializing in troubleshooting and system reliability.
MalaysiaWhat I'm looking for
I am a technically proficient IT specialist with deep experience in cloud support, network administration, and system troubleshooting, focused on driving efficiency and reliable operations.
Across roles as a Cloud Support Engineer and Network/Web Network Engineer, I led teams, managed incident response, executed security audits, and implemented proactive measures to improve system and process performance.
I communicate clearly between technical and non-technical stakeholders, deliver customer-focused support through tickets and live channels, and prioritize preventive solutions, data protection, and performance optimization.
Experience
Work history, roles, and key accomplishments
Cloud Support Engineer
UJCDN
Oct 2021 - Present (4 years 3 months)
Managed consumer inquiries and technical issues across tickets and live channels, led a support team to deliver world-class service, and coordinated investigations with sales, engineering, and services to resolve cloud incidents.
Web Network Engineer
Euro Division SDN. BHD.
Mar 2016 - Sep 2021 (5 years 6 months)
Led network design, installation, configuration, and maintenance to optimize web performance, managed digital communications and security tools, and executed data recovery and backup operations to strengthen resilience.
Network Security Engineer
GC System SDN. BHD.
Dec 2013 - Feb 2016 (2 years 2 months)
Maintained data security and conducted internal/external security audits, analyzed and protected the company IP network, and responded to user support requests while providing technical training.
Education
Degrees, certifications, and relevant coursework
MUMiddlesex University
Bachelor of Science, Forensic Computing
2013 -
BSc in Forensic Computing awarded by Middlesex University; focused on digital forensics and computing principles.
SUSunway University
Diploma, Information Engineering
2010 -
Diploma in Information Engineering from Sunway University covering foundational engineering and information technology topics.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Job categories
Skills
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