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Ajwa Hussain

@ajwahussain

Customer Service Executive at Giftographics, managing Shopify orders and helping international customers with product and delivery queries.

Pakistan

Message

At Giftographics, I created and managed customer orders on Shopify and handled customer chats through Zoko. I helped customers with product information, order status, delivery timelines, returns, and exchanges.

At Al-Bayan Institute, I called customers in the United States and Canada to explain services, answer questions, and follow up with interested prospects. I’ve also worked in sales and customer service at Z2 N A2 Enterprise and supported administrative tasks at Klaash Private Limited.

Experience

Work history, roles, and key accomplishments

CSR / Sales Representative

Z2 N A2 Enterprise

Jan 2022 - Dec 2023 (1 year 11 months)

Maintained strong customer relationships and ensured customer satisfaction. Resolved customer complaints professionally and efficiently, achieving sales targets and contributing to revenue growth.

Customer Service Sales Complaint Resolution Revenue Growth

Administrative Intern

Klaash Private Limited

Organized and maintained employee records and company data. Assisted in administrative and office management tasks, prepared reports, and updated documentation accurately.

Administrative Support Record keeping Report Preparation Documentation

Customer Service Representative

Al-Bayan Institute

Conducted outbound cold calls to customers in the United States and Canada to introduce and explain the institute's services. Communicated professionally with international customers, answered questions, and followed up with interested prospects to support lead conversion.

Cold Calling International Communication Lead Generation Customer Engagement

Customer Service Executive

Giftographics

Created and managed customer orders on Shopify with accurate product, pricing, and customer details. Handled customer chats through Zoko, providing clear information about products, prices, availability, and order status.

Shopify Zoko Order Management Customer Support Communication Skills