Muhammad Huda

I’m an operations and automation-focused IT professional who combines process leadership with hands-on reporting and application building. I bring a mindset of “enhancing processes” through KPI tracking, workflow optimization, and practical, sustainable solutions.

In recent roles, I’ve led day-to-day operations and performance through CRM administration, call/reporting workflows, and structured onboarding. As an Admin Manager and Operations Manager, I supervised KPI reporting, improved processes, and supported teams with training documents and clear operational standards.

I also build tools that turn messy operational data into useful outcomes—using web development and API integrations to automate analysis and reporting. My project work includes automated KPI tracking systems, QA/call grading reporting, multi-period performance comparisons, routing/missed-call calculations, and pricing automation that reduces manual effort and improves accuracy.

Beyond operations, I strengthen my work with technical capabilities across data and security. I’ve developed with HTML/JavaScript and Django, built automations with Google Apps Script, integrated services like ChatGPT and Geocod.io, and pursued certifications/courses across cyber security, ethical hacking, and data science to keep improving how I ship reliable solutions.