Ikram Nawaz
@ikramnawaz
I’m a Digital Contact Centre and Customer Care Executive delivering fast complaint resolution and excellent customer experiences.
PakistanWhat I'm looking for
I’m an experienced Customer Service and Digital Contact Centre professional with 5+ years supporting corporate and SME customers across digital and voice channels. In my current Executive role at PTCL, I handle customer inquiries, maintain CRM records, resolve complaints efficiently, and test/validate new digital platforms and systems.
Previously, as a Customer Service Officer at Ufone and Zong, I focused on service requests, account and record maintenance, and high-quality complaint resolution. I bring strong problem-solving and operational improvement instincts, plus mentoring experience for newly hired staff—helping teams stay aligned, trained, and customer-focused.
Experience
Work history, roles, and key accomplishments
Digital Contact Centre Executive
PTCL
Jun 2025 - Present (1 year 1 month)
Handle customer inquiries across digital and voice channels for corporate and SME customers. Maintain CRM records, resolve complaints, test new digital platforms, and mentor newly hired staff.
Customer Service Officer
Ufone
Sep 2021 - Jun 2025 (3 years 9 months)
Resolved customer issues and service requests while maintaining customer accounts and records. Delivered high-quality customer support to improve customer experience.
Customer Service Officer
Zong
May 2021 - Sep 2021 (4 months)
Provided customer support and handled complaint resolution services. Supported customers with service requests and issue resolution.
Train Manager
S. Jameel & Co.
Aug 2016 - Aug 2019 (3 years)
Ensured passenger safety and operational compliance. Coordinated communication between stations and train staff.
Education
Degrees, certifications, and relevant coursework
University of the Punjab, Lahore
Bachelor of Commerce (B.Com), Commerce
Completed B.Com from the University of the Punjab in Lahore in 2015.
TEVTA Lahore
Diploma in Office Management (IT), Office Management (IT)
Completed a Diploma in Office Management (IT) from TEVTA Lahore in 2013.
BISE Faisalabad
Intermediate of Commerce (I.Com), Intermediate Commerce
Completed I.Com from BISE Faisalabad in 2013.
BISE Faisalabad
Matriculation (Science), Science
Completed Matriculation (Science) from BISE Faisalabad in 2011.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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