Open to opportunities

Muhammad Amir

@muhammadamir6

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Friendly, customer-focused service assistant with strong communication and time-management skills.

United Kingdom

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What I'm looking for

I seek a customer-facing role in retail or hospitality where I can use my communication, teamwork, and time-management skills, learn new responsibilities, and deliver excellent service.

I am a hardworking customer service professional with experience working in fast-paced retail and food-service environments, consistently welcoming customers with a positive, professional approach and ensuring their needs are met.

I work well under pressure, manage time effectively, and complete tasks efficiently both independently and as part of a team. I communicate clearly, resolve issues promptly, and aim to leave customers satisfied.

I am reliable, committed, and eager to learn and improve; I bring multilingual abilities (Urdu and Punjabi) and a customer-first mindset to roles where service quality and teamwork matter.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Talk Time

Jan 2023 - Jan 2025 (2 years)

Assisted customers with enquiries and purchases, provided product information and friendly support, and ensured customer satisfaction through clear communication and problem resolution.

Customer Service Sales Support Product Advice Communication Problem Solving Teamwork Time Management Multilingual (Urdu Punjabi

Counter Service Assistant

Mamas Takeaway

Jan 2022 - Jan 2023 (1 year)

Provided customer-facing counter service in a fast-paced takeaway, meeting customer expectations, processing orders, and maintaining speed and accuracy under pressure.

Customer Service Order Processing Time Management Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Macmillan Sixth Form

BTEC Level 3, Multiple (ICT; Business; Criminology)

2024 -

Studying BTEC Level 3 qualifications in ICT, Business, and Criminology at Macmillan Sixth Form beginning in 2024.

Stockton Riverside College

Level 2 Diploma, Electrical Installation

2023 - 2024

Completed a Level 2 Diploma in Electrical Installation at Stockton Riverside College from 2023 to 2024.

Macmillan Academy

GCSEs, Secondary Education (GCSEs)

2018 - 2023

Completed secondary education at Macmillan Academy from 2018 to 2023 with GCSEs in English Language, English Literature, Science, Maths, and Business.