I’m looking for a logistics or operations role where I can use my experience in carrier onboarding, documentation, and compliance in a fast-paced environment focused on accuracy, coordination, and process efficiency.
Open to opportunities
Mary Rafols
@maryrafols
Detail-oriented Logistics Coordinator experienced in carrier onboarding, documentation, and customer support across fast-paced teams.
PhilippinesWhat I'm looking for
I’m a detail-oriented logistics and customer support professional with hands-on experience coordinating onboarding processes, handling documentation, and resolving issues quickly in fast-paced environments. I focus on accuracy, compliance, and smooth handoffs between carriers, clients, and internal teams.
In my current role, I support carrier account setup to onboard with brokers by reviewing and processing Certificates of Insurance (COI) for compliance. I also assist carriers with Electronic Logging Device (ELD) connections and coordinate internally to resolve onboarding and documentation issues.
Previously, I worked in customer service handling inbound calls related to health insurance—providing accurate information on coverage, benefits, and policies while managing billing and payment concerns. I also served as an Assistant Retail Manager, overseeing daily store operations, supervising a team, monitoring inventory and deliveries, and driving sales through merchandising and seasonal displays.
Experience
Work history, roles, and key accomplishments
LS
Current
Logistics Coordinator
Lean Solutions
Apr 2025 - Present (1 year 2 months)
Coordinated carrier onboarding by setting up carrier accounts and reviewing/processing Certificates of Insurance (COI) for compliance. Supported Electronic Logging Device (ELD) connections and resolved onboarding and documentation issues with internal teams.
RB
Assistant Retail Manager
Red Ribbon Bakeshop
Apr 2024 - Jan 2025 (9 months)
Managed daily bakeshop operations, including opening and closing procedures, and supervised team performance to ensure excellent customer service. Drove sales through product promotion and seasonal displays while monitoring inventory, deliveries, and daily sales.
Handled inbound health insurance customer service calls by providing accurate information on coverage, benefits, and policies. Assisted customers with billing and payment concerns and resolved inquiries efficiently and professionally.
Education
Degrees, certifications, and relevant coursework
STI College
Bachelor of Science in Tourism Management, Tourism Management
2018 - 2023
Activities and societies: Completed internship at Southwind's Hotel and Resort.
Earned a Bachelor of Science in Tourism Management with a focus on travel and hospitality operations. Completed an internship at Southwind's Hotel and Resort.
STI College
Tourism Operations, Tourism Operations
2016 - 2018
Studied Tourism Operations focused on tour planning, customer service, and ticketing systems.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
1k-1k USD
Job categories
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