Open to opportunities

mugo kamau

@mugokamau

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Operations and data leader driving AI-ready skills, training, and scalable learning ecosystems.

Kenya

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What I'm looking for

I seek roles where I can scale learning programs, lead operations or L&D, drive AI-skilling initiatives, and mentor teams in an impact-driven organization.

I am a dynamic leader with over six years of experience in operations, data analytics, and training, focused on building scalable learning ecosystems and advancing AI skills across Africa.

As Founder and CEO of CoreFusion Africa, I design learner-centered online programs, build networks of mentors and industry partners, and connect learners to certifications and global opportunities. Previously I led UX research for M-PESA at Safaricom and scaled onsite training programs at Scale AI, growing operations to multiple sites and hundreds of trainees.

I excel at team management, strategic planning, program development, and operationalizing growth; I prioritize measurable impact, continuous improvement, and empowering young professionals through practical digital and AI skill development.

Experience

Work history, roles, and key accomplishments

Current

Founder, CEO

Current

CoreFusion Africa

Mar 2024 - Present (1 year 7 months)

Founded and scaled CoreFusion Africa to deliver learner-centered online digital and AI soft-skills programs, building a network of learners, mentors, and industry partners to increase employability across Africa within the first year.

Leadership Strategic Planning Curriculum Design Stakeholder Engagement

UX Researcher

Safaricom

May 2023 - Feb 2025 (1 year 9 months)

Conducted user research and usability testing for M-PESA products, producing actionable insights and prototypes that improved UX quality and informed capability-building plans across design teams.

User Research Usability Testing Prototyping Customer Journey Mapping UX Strategy

Operations Coordinator

Scale AI

Mar 2021 - Apr 2023 (2 years 1 month)

Established and scaled onsite training operations across 4 sites in Kenya, growing capacity to train over 900 contributors and implementing evaluation, onboarding, and reporting processes to improve delivery efficiency.

Operations Management Training Development Program Evaluation Onboarding Recruitment Process Improvement

Operations Team Lead

Remotasks

Sep 2019 - Mar 2020 (6 months)

Led a customer service and operations team, overseeing scheduling, performance management, recruitment, and process improvements to enhance service delivery and operational efficiency.

Team Leadership Customer Support Scheduling Performance Management Recruitment Process Improvement Reporting

Data Trainer

Remotasks

May 2018 - Nov 2019 (1 year 6 months)

Trained and managed trainers and taskers on data annotation best practices, leading recruitment and retention efforts to maintain high-quality dataset outputs.

Data Annotation Training Recruitment Quality Assurance Workforce Management Onboarding Performance Tracking

Data Specialist

CloudFactory

Jun 2018 - Jul 2019 (1 year 1 month)

Processed and structured raw data to meet client requirements, supported worker engagement initiatives, and trained new team members to improve project delivery.

Data Processing Quality Control Training Client Delivery Data Structuring

Feedback Technician

Afrisec Telecoms

Aug 2016 - Sep 2017 (1 year 1 month)

Collected and analyzed ISP customer feedback and performance data, produced reports on market gaps and service quality, and collaborated with technical teams to implement improvements.

Customer Research Data Analysis Reporting Market Research Performance Monitoring