MA

Open to opportunities

Mueen Ahmad

@mueenahmad

I am a customer-focused support specialist with web development experience.

What I'm looking for

I seek a collaborative, customer-focused role where I can apply support and web/chat development skills, grow into leadership, and continue improving communication and technical abilities.

I am a dependable customer-focused professional with experience in call centers, chat support development, and WordPress website development.

I have completed LL.B and MA History, and earlier studied Computer Science (I.CS), which strengthened my technical and analytical foundation.

My work history includes serving as Manager at a café, WordPress website developer at a software house, and multiple customer support and chat support roles at Chinese call centers where I handled chat and voice support.

I listen and learn quickly, and I bring strong communication, teamwork and leadership skills; I seek roles that let me combine customer service, chat/web development, and growth into leadership.

Experience

Work history, roles, and key accomplishments

RC

Chat Support Developer

Royal Dragon Call Center

Dec 2024 - May 2025 (5 months)

Delivered chat-based customer and technical support, managed multiple live chats, and escalated complex issues to senior teams.

Chat Support Customer Support Customer Escalation Communication MS Office

CC

Customer Service Representative

Chinese Call Center

May 2024 - Nov 2024 (6 months)

Handled customer service inquiries, provided solutions following call center protocols, and supported quality targets.

Customer Service Communication Quality Assurance MS Office

CC

Customer Support Representative

Chinese Call Center

May 2023 - Sep 2023 (4 months)

Provided phone-based customer support, resolved inquiries, and maintained accurate case documentation according to procedures.

Customer Support Communication Documentation MS Office

WH

WordPress Developer

World Bright Software House

Oct 2022 - Apr 2023 (6 months)

Developed and maintained WordPress websites for clients, delivering site updates and ensuring functional builds within timelines.

WordPress Communication MS Office

CE

Cafe Manager

Cafe Euforia

May 2022 - Aug 2022 (3 months)

Managed daily café operations and supervised staff to maintain service quality and customer satisfaction.

Customer Service Staff Supervision Communication Teamwork MS Office

Education

Degrees, certifications, and relevant coursework

BU

Bahauddin Zakariya University

Master of Arts, History

2022 - 2024

Grade: 50 %

Completed Master of Arts in History at Bahauddin Zakariya University, awarded 50% in 2024.

US

University of Sargodha

Associate of Arts, Arts

2020 - 2022

Grade: 70 %

Completed Associate of Arts (ADA) at the University of Sargodha with 70% (2020–2022).

AU

Allama Iqbal Open University

Intermediate in Computer Science, Computer Science

2016 - 2018

Grade: 68 %

Completed Intermediate in Computer Science (I.CS) at Allama Iqbal Open University with 68% (2016–2018).

AC

Aspire Group of Colleges (Vehari Campus)

Matriculation, Biological Sciences

2014 - 2016

Grade: 79 %

Completed Matriculation in Bio Science at Aspire Group of Colleges (Vehari Campus) with 79% (2014–2016).

GL

Ghazali Public School Luddan

Attended Ghazali Public School in Luddan.

Tech stack

Software and tools used professionally

Gmail

WordPress

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Mueen Ahmad - Chat Support Developer - Royal Dragon Call Center | Himalayas