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Mueen Ahmad

@mueenahmad

I am a customer-focused support specialist with web development experience.

Pakistan
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What I'm looking for

I seek a collaborative, customer-focused role where I can apply support and web/chat development skills, grow into leadership, and continue improving communication and technical abilities.

I am a dependable customer-focused professional with experience in call centers, chat support development, and WordPress website development.

I have completed LL.B and MA History, and earlier studied Computer Science (I.CS), which strengthened my technical and analytical foundation.

My work history includes serving as Manager at a café, WordPress website developer at a software house, and multiple customer support and chat support roles at Chinese call centers where I handled chat and voice support.

I listen and learn quickly, and I bring strong communication, teamwork and leadership skills; I seek roles that let me combine customer service, chat/web development, and growth into leadership.

Experience

Work history, roles, and key accomplishments

CC

Customer Support Representative

Chinese Call Center

May 2023 - Sep 2023 (4 months)

Provided phone-based customer support, resolved inquiries, and maintained accurate case documentation according to procedures.

WH

WordPress Developer

World Bright Software House

Oct 2022 - Apr 2023 (6 months)

Developed and maintained WordPress websites for clients, delivering site updates and ensuring functional builds within timelines.

Education

Degrees, certifications, and relevant coursework

Bahauddin Zakariya University logoBU

Bahauddin Zakariya University

Master of Arts, History

2022 - 2024

Grade: 50 %

Completed Master of Arts in History at Bahauddin Zakariya University, awarded 50% in 2024.

University of Sargodha logoUS

University of Sargodha

Associate of Arts, Arts

2020 - 2022

Grade: 70 %

Completed Associate of Arts (ADA) at the University of Sargodha with 70% (2020–2022).

Allama Iqbal Open University logoAU

Allama Iqbal Open University

Intermediate in Computer Science, Computer Science

2016 - 2018

Grade: 68 %

Completed Intermediate in Computer Science (I.CS) at Allama Iqbal Open University with 68% (2016–2018).

AC

Aspire Group of Colleges (Vehari Campus)

Matriculation, Biological Sciences

2014 - 2016

Grade: 79 %

Completed Matriculation in Bio Science at Aspire Group of Colleges (Vehari Campus) with 79% (2014–2016).

GL

Ghazali Public School Luddan

Attended Ghazali Public School in Luddan.

Tech stack

Software and tools used professionally

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Mueen Ahmad - Chat Support Developer - Royal Dragon Call Center | Himalayas