serge makain Timngum
@sergemakaintimngum
Driven IT and cybersecurity professional with a CompTIA Security+ certification.
GermanyWhat I'm looking for
I am a dedicated IT and cybersecurity professional with a strong background in network security and incident response. My journey began with a focus on IT support, where I honed my skills in troubleshooting and maintaining secure infrastructures. My experience at Auris GmbH allowed me to provide direct help desk support, navigate complex IT systems, and deliver effective solutions to enhance user experiences.
Throughout my career, I have been committed to safeguarding critical systems against emerging cybersecurity threats. My tenure at Alfa-Exclusive GmbH involved conducting compliance audits and implementing access control best practices, which significantly reduced unauthorized access risks. I have also gained valuable experience in penetration testing and vulnerability scanning, utilizing tools such as Metasploit and Nessus to identify and mitigate security vulnerabilities.
Recently, I completed a rigorous cybersecurity training program at Masterschool, where I deepened my expertise in network security, risk management, and incident response. I am passionate about leveraging my skills to enhance organizational security and contribute to a safer digital environment.
Experience
Work history, roles, and key accomplishments
IT Support & Customer Service
Auris GmbH
Aug 2020 - Present (4 years 11 months)
Provided direct help desk support, cultivating firsthand experience in navigating IT systems, troubleshooting issues and identifying potential cybersecurity threats. Delivered effective solutions, communicated complex technical concepts, and ensured seamless user experiences.
Quality Control & Compliance Inspector
Alfa-Exclusive GmbH
Jan 2016 - Present (9 years 6 months)
Monitored and enforced security protocols by ensuring room service workers used only their assigned access keys, reducing unauthorized access risks by 100%. Conducted compliance audits, documenting hours worked and rooms serviced to ensure accurate reporting and prevent fraud.
Administrative Assistant & Sales
Ema Pharmacy & Cosmetics
Jan 2010 - Present (15 years 6 months)
Provided high-end customer service, gaining a consistent 90%+ score on customer satisfaction surveys. Utilized Microsoft Office Suite (Word, Excel, Outlook) for documentation and secure record-keeping of sensitive data, as well as Point of Sale (POS) systems for transactions and data entry software for inventory tracking.
Education
Degrees, certifications, and relevant coursework
Masterschool
Certificate Program, Cybersecurity & IT Training Program
Received rigorous training from Masterschool's cybersecurity program, becoming an accomplished cybersecurity and IT specialist. Gained expertise in critical domains such as network security, operating systems, Python, and risk management. Tailored studies for the CompTIA Security+ (SY0-601) exam, including specialized coursework in Splunk for Security Analytics and Firewall Administration.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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