Jennifer Mede
@jennifermede
Entry-level IT Support Specialist focused on security-aware enterprise troubleshooting.
GermanyWhat I'm looking for
I’m an IT Support Specialist (2nd Level Support) with hands-on experience supporting enterprise IT operations, troubleshooting hardware/software/connectivity issues, and documenting incidents via ticket-based processes. I’ve built a strong foundation through internships and a working student role within internal IT teams.
Alongside daily support, I contributed to IT security optimization and completed a bachelor thesis on “IT security optimization in an enterprise environment.” I combine practical end-user support with system and security fundamentals—helping ensure reliable access control and secure, well-maintained IT environments.
Experience
Work history, roles, and key accomplishments
Working Student - IT Support
KAMAG Transporttechnik GmbH & Co. KG
Oct 2023 - Oct 2024 (1 year)
Supported daily IT operations within the internal IT department by handling first-response support and troubleshooting. Contributed to IT security optimization work as part of the bachelor thesis.
IT Support Specialist (2nd Level)
KAMAG Transporttechnik GmbH & Co. KG
Oct 2024 - Present (1 year 8 months)
Provided 2nd level IT support as part of the internal IT department, supporting hardware, software, and connectivity issue resolution. Applied ticket-based documentation and leveraged knowledge of enterprise security best practices.
IT Internship (User Support)
SÜDPACK Verpackungen GmbH & Co. KG
Jan 2015 - Present (11 years 5 months)
Assisted with basic IT-related tasks and provided user support in an enterprise IT environment. Gained early exposure to professional IT operations and support workflows.
Education
Degrees, certifications, and relevant coursework
University of Ulm
Bachelor of Science, Computer Science
Completed a B.Sc. in Computer Science at the University of Ulm. Bachelor thesis focused on IT security optimization in an enterprise environment.
Availability
Location
GermanyAuthorized to work in
Job categories
Interested in hiring Jennifer?
You can contact Jennifer and 90k+ other talented remote workers on Himalayas.
Message JenniferFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
