Open to opportunities

Ms Dzorvakpor

@msdzorvakpor

Message

I resolve customer issues and coordinate operations across hospitality, tourism, and events.

Ghana

Message

What I'm looking for

I'm looking for a customer-focused support or operations role where I can resolve inquiries, coordinate schedules and records, build lasting customer relationships, and contribute effectively in a remote environment.

I've supported customers at Mongers Catering and Events by handling catering inquiries, bookings, event logistics, complaints, and customer records.

Previously at Royal Hurler Travel and Tour, I managed bookings, travel schedules, client records, itinerary planning, and communication with internal and external stakeholders. I was recognized as Best Employee three consecutive times for customer service and professionalism.

I bring over five years of customer support experience across hospitality, tourism, and agricultural industries, with a calm, organized approach to high-volume communications and issue resolution.

I'm comfortable working remotely with Google Workspace, Microsoft Office, HubSpot CRM, Slack, and customer-focused support processes across email, chat, and phone.

Experience

Work history, roles, and key accomplishments

Customer Service Executive & Operations Coordinator

Mongers Catering and Events

Jan 2024 - Jan 2026 (2 years)

Assisted customers with inquiries regarding catering services, bookings, and event logistics. Resolved customer inquiries and complaints professionally, ensuring timely issue resolution and a positive customer experience.

Customer Support Complaint Resolution Customer Relationship Management Scheduling Documentation Data Entry Google Workspace Microsoft Office Slack

Customer Service Operations Coordinator

Royal Hurler Travel and Tour

Jan 2018 - Jan 2020 (2 years)

Managed customer bookings, travel schedules, and client records. Responded to client inquiries and provided service support, coordinating internal follow-up and communication.

Customer Support Booking Management Travel Coordination itinerary planning Problem Solving