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Stephanie Kusi

@stephaniekusi

Operations and customer service professional optimizing workflows and client experience.

Ghana
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What I'm looking for

I seek a remote-friendly role focused on improving customer experience and operational efficiency, with opportunities for cross-functional collaboration and career growth.

I am an operations and customer service professional with over five years of experience supporting executives, managing frontline service delivery, and improving internal workflows. I combine a strong academic background in Psychology and Information Studies with practical operations expertise.

At the Driver and Vehicle Licensing Authority I delivered frontline service with a 95% satisfaction rate and led process improvements that cut customer wait times by 30%. I also maintained compliance records and coordinated staff schedules to support service delivery.

Previously, as a personal assistant and operations support specialist at a travel and tour agency, I coordinated executive schedules, travel logistics, confidential correspondence, and assisted with budget tracking and financial reporting that supported data-driven decisions.

I excel in remote collaboration, digital communication (Zoom, Slack, MS Teams), research and data reporting (Excel, Power BI), and cross-functional coordination across time zones. I seek roles where I can continue improving customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Ghana logoUG

University of Ghana

Bachelor of Arts, Psychology & Information Studies

2019 - 2023

Completed a combined BA in Psychology and Information Studies with coursework and projects focused on research, data reporting, and information management.

KS

Kumasi Girls' Senior High School

WASSCE, Business Studies

2016 - 2019

Completed secondary education with a WASSCE concentration in Business Studies preparing for tertiary study.

Tech stack

Software and tools used professionally

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Stephanie Kusi - Customer Service & Operations Officer - Driver and Vehicle Licensing Authority | Himalayas