Stephanie Kusi

I am an operations and customer service professional with over five years of experience supporting executives, managing frontline service delivery, and improving internal workflows. I combine a strong academic background in Psychology and Information Studies with practical operations expertise.

At the Driver and Vehicle Licensing Authority I delivered frontline service with a 95% satisfaction rate and led process improvements that cut customer wait times by 30%. I also maintained compliance records and coordinated staff schedules to support service delivery.

Previously, as a personal assistant and operations support specialist at a travel and tour agency, I coordinated executive schedules, travel logistics, confidential correspondence, and assisted with budget tracking and financial reporting that supported data-driven decisions.

I excel in remote collaboration, digital communication (Zoom, Slack, MS Teams), research and data reporting (Excel, Power BI), and cross-functional coordination across time zones. I seek roles where I can continue improving customer experience and operational efficiency.