Stephanie Kusi
@stephaniekusi
Operations and customer service professional optimizing workflows and client experience.
What I'm looking for
I am an operations and customer service professional with over five years of experience supporting executives, managing frontline service delivery, and improving internal workflows. I combine a strong academic background in Psychology and Information Studies with practical operations expertise.
At the Driver and Vehicle Licensing Authority I delivered frontline service with a 95% satisfaction rate and led process improvements that cut customer wait times by 30%. I also maintained compliance records and coordinated staff schedules to support service delivery.
Previously, as a personal assistant and operations support specialist at a travel and tour agency, I coordinated executive schedules, travel logistics, confidential correspondence, and assisted with budget tracking and financial reporting that supported data-driven decisions.
I excel in remote collaboration, digital communication (Zoom, Slack, MS Teams), research and data reporting (Excel, Power BI), and cross-functional coordination across time zones. I seek roles where I can continue improving customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service & Operations Officer
Driver and Vehicle Licensing Authority
Oct 2023 - Nov 2024 (1 year 1 month)
Delivered frontline service and resolved client inquiries with a 95% satisfaction rate while streamlining workflows to reduce average customer wait times by 30% and maintaining compliance records.
Personal Assistant & Operations Support
Nas Travel and Tour Agency
May 2019 - Jul 2023 (4 years 2 months)
Coordinated executive schedules, travel logistics, and confidential correspondence while supporting budget tracking and marketing initiatives that increased bookings.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Arts, Psychology & Information Studies
2019 - 2023
Completed a combined BA in Psychology and Information Studies with coursework and projects focused on research, data reporting, and information management.
Kumasi Girls' Senior High School
WASSCE, Business Studies
2016 - 2019
Completed secondary education with a WASSCE concentration in Business Studies preparing for tertiary study.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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