@msayeduser
Post-sales customer support agent at Teleperformance who resolved customer tickets and coordinated delivery issue resolutions.
EgyptAt Teleperformance, I managed post-sales customer tickets from the initial inquiry through resolution. I asked targeted questions to identify order issues and kept customers updated.
I also coordinated with delivery company representatives to resolve delivery problems, and escalated complex cases to managers and internal teams until they were closed. My background includes first-line troubleshooting, networking fundamentals, and remote support tools.
Work history, roles, and key accomplishments
Teleperformance
May 2025 - Oct 2025 (5 months)
Managed and resolved customer tickets for post-purchase inquiries, logging each case and following it through to resolution. Coordinated with delivery partners and escalated complex cases to managers until closure.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Pursuing a degree in Computer Science with a solid grasp of operating systems, networking fundamentals, and troubleshooting.
EF SET English Certificate, English
Grade: C2 Proficient (78/100)
Earned the EF SET English Certificate at C2 Proficient level with a score of 78/100, demonstrating proficiency in all four skills.
Software and tools used professionally
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