Open to opportunities

Mriga Khanna

@mrigakhanna

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Business Analyst and RPA Developer with 3.6 years of experience.

India

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What I'm looking for

I am looking for a role that fosters innovation and allows for professional growth, where I can apply my skills in business analysis and RPA development to drive impactful solutions.

I am a dedicated Business Analyst and RPA Developer with over 3.6 years of experience in leveraging technology to streamline business processes and enhance operational efficiency. My expertise lies in business analysis, RPA development, and technical writing, where I excel in creating comprehensive documentation such as Business Requirements Documents (BRD) and Functional Specifications Documents (FSD). I have a strong grasp of various SDLC methodologies, including Agile and Waterfall, which I apply to ensure successful project delivery.

At Everise, I led the automation of 232 distinct Workforce Management reports, significantly reducing manual effort and improving reporting efficiency. My role involved requirements gathering, solution design, development, and deployment of automation solutions using Automation Anywhere and Power Automate. Additionally, I developed an intelligent bot within Microsoft Teams to streamline task management, enhancing user experience and task completion rates. My commitment to stakeholder management and process analysis has allowed me to effectively translate business needs into actionable data and process flows.

Experience

Work history, roles, and key accomplishments

Current

RPA Specialist and Developer

Current

We are Everise

Sep 2022 - Nov 2024 (2 years 2 months)

Led the automation of 232 distinct WFM reports using Automation Anywhere and Power Automate, significantly improving reporting efficiency. Developed a Microsoft Teams bot for Workday and ServiceNow integration, enhancing task management and user experience.

Power Automate Microsoft Teams API Integration Requirements Gathering Testing Deployment User Training Data Extraction Process Automation

Current

RPA Developer

Current

We are Everise

Jan 2023 - Jun 2024 (1 year 5 months)

Designed and implemented Robotic Process Automation (RPA) workflows using UiPath to automate repetitive tasks, reducing manual workload by 60%. Collaborated with business units to enhance process efficiency and conducted end-to-end testing for invoice processing, achieving a 40% reduction in processing time.

Robotic Process Automation Data Analysis Process Automation Testing Collaboration Data Visualization Power BI Problem Solving Critical Thinking

Current

RPA Developer

Current

Everise

Jan 2023 - Present (2 years 4 months)

Currently working as an RPA Developer focusing on the creation and maintenance of Robotic Process Automation bots. Utilizing Power Automate Desktop, HTML, Power BI, and Power Query to meet project requirements.

Robotic Process Automation Power Automate HTML Power BI Power Query Communication

RPA Developer

Inventum Technologies

Sep 2022 - Feb 2023 (5 months)

Worked as an RPA Developer focusing on the development and maintenance of automation bots using Power Automate Desktop.

Robotic Process Automation Power Automate Communication

RPA Specialist

We are Everise

Sep 2022 - Jan 2023 (4 months)

Automated ticket routing in the incident management system using Power Automate, reducing response times by 25%. Developed custom workflows with Microsoft Azure Logic Apps and utilized Power BI for real-time dashboards, enhancing operational efficiency.

Power Automate Logic Apps Power BI Automation Incident Management Workflows REST APIs Postman Customer Satisfaction

Associate

Silverline LLC

Apr 2021 - Sep 2022 (1 year 5 months)

Involved in business expansion efforts through presentations, cold-calling, and sales activities.

Business Management Communication Cold Calling Sales

RPA Specialist and Developer

NTT Data

Sep 2021 - May 2022 (8 months)

Led the design and development of a responsive website using HTML, CSS, and JavaScript, focusing on user engagement and online visibility. Collaborated with design teams to ensure brand consistency and conducted rigorous testing for optimal performance.

HTML CSS JavaScript Responsive Design User Engagement Testing Debugging Collaboration

Sr. Associate

NTT DATA

Apr 2021 - Apr 2022 (11 months)

Worked on website content management for Drupal and Liferay based websites, while receiving training in ASP.NET, MVC, and various programming languages.

Web Content Management Drupal Liferay ASP.NET MVC C++JavaScript Communication

Assistant

KAZAM EV

Jan 2021 - Feb 2021 (1 month)

Assisted in business expansion efforts through flyer distribution and cold calling using Zoho CRM.

Cold Calling Business Management Zoho Communication

IT Associate

NTT DATA

Jan 2021 - Apr 2022 (1 year 3 months)

Designed and developed a responsive website to enhance user engagement. Utilized HTML, CSS, and JavaScript to create user interfaces and implemented back-end functionality for secure user data handling. Collaborated with the design team to ensure brand alignment.

HTML CSS JavaScript Web Development User Interface Design Testing Debugging Collaboration Project Management

Education

Degrees, certifications, and relevant coursework

IMT CDL

Master of Business Administration, Business Analytics

Pursuing a Master of Business Administration with a focus on Business Analytics and General Management, enhancing skills in data analysis and strategic decision-making.

Institute of Management Technology

Master of Business Administration, Business Administration

2024 - 2026

RKGIT College

Bachelor of Technology, Electronics and Communications Engineering

2017 - 2021

Completed a Bachelor of Technology in Electronics and Communications Engineering, gaining a strong foundation in engineering principles and technical skills.

Dr. A.P.J. Abdul Kalam Technical University

Bachelor of Technology, Electronics and Communication Engineering

2017 - 2021

Grade: 8.6/10

Graduated in the field of Electronics and Communication from RKGIT, Ghaziabad. Courses included Data Structures, Algorithms, Computer Architecture, Operating Systems, and Software Engineering, as well as Embedded Systems, Signal and Systems, and Electronic and Communication subjects.