At Convergint Technologies, I lead operations across Mexico City and Monterrey, overseeing Engineering, HSE, PMO, and Technical Resources for an annual portfolio exceeding USD 20 million. I manage delivery, forecast, margin, billing, collections, workforce planning, and customer performance.
I've restructured functional teams into integrated delivery groups, strengthened governance for high-risk projects, and helped raise cumulative NPS from -27 in 2025 to +65 in July 2026. Previously, I led Brazil's national delivery of corporate security and digital infrastructure projects, managing more than 125 active projects and delivering over 75 end-to-end projects across security, infrastructure, and audiovisual solutions.
Before Convergint, I led automotive product and process industrialization at Neumayer Tekfor Automotive, localizing a German manufacturing process in Brazil without customer quality complaints and achieving a 14% cost reduction through Total Value Management. My background combines operations leadership, project governance, mechanical engineering, Lean Manufacturing, and multicultural team leadership.
