Jorge Collazo

Led operating governance across the U.S. and eight Latin American markets for a $120M receivables portfolio and 40,000+ accounts, aligning customer strategy, capacity, financial performance, technology, and execution. Managed budget, OPEX/CAPEX, rolling forecasts, Workforce Planning, and Capacity Planning across nine markets; presented performance, risks, outlook, and corrective actions to the CEO

Held financial and operational responsibility for a $50M annual portfolio of 14 programs and up to 1,250 FTE across four countries, accountable for revenue, profitability, capacity, service delivery, and client performance. Delivered 3.7% revenue growth and $900K annual productivity impact through automation, capacity optimization, process redesign, account expansion, and disciplined performance g

Progressed from Operations Manager to Deputy Director while scaling the organization from approximately 100 to more than 1,100 FTE and 80+ leaders through growth, leadership development, and operating-model professionalization. Designed operating and financial models that improved contract-level profitability from 28% to 34.9% across strategic banking and financial-services operations.

Founded and scaled a service business from zero to 150 seats, building P&L, operating model, technology, recruiting, customer acquisition, leadership structure, and execution routines; personally closed 2 of the company's 4 contracts.

Built and led a centralized multi-city contact center, expanding scope from subscriptions into telemarketing and customer service across multiple product lines.

Advanced from Agent to Business Unit Manager, leading a 100+ FTE U.S. telecom operation and supporting the Buenos Aires Nearshore launch across recruiting, training, operating setup, and stabilization.

International Business Diploma from the University of Northern British Columbia, Canada.

MBA degree from Universidad del Valle de Atemajac.

Bachelor of Business Administration degree from Instituto Tecnológico de León.