Emmanuel De Jesus Mendoza Guzman

I’m a Global Operations leader with 20 years of experience in BPO and Customer Experience, progressing from frontline roles to Director-level leadership.

I currently lead large-scale, multi-account operations supporting 1,800+ FTEs across customer service, technical support, retention, and back-office functions. Throughout my career, I have launched new delivery sites, scaled operations, led complex program implementations, recovered underperforming accounts, and managed multi-million-dollar operations.

My experience spans Operations, Quality, Training, Workforce Management, client governance, financial performance, and Lean Six Sigma. I have driven revenue growth, improved gross margins, strengthened retention and quality performance, and built leadership teams capable of supporting rapid growth.

I also have hands-on experience implementing AI-enabled solutions in operational environments, including real-time translation, productivity monitoring, generative AI assistants, and AI-powered training tools.

I’m interested in global and remote leadership opportunities across Operations, Customer Experience, Operational Transformation, and AI-enabled Operations, where I can combine strategy, technology, and execution to build scalable, high-performing organizations.