Open to opportunities

Mr Adjei

@mradjei

Senior logistics and customer service operations professional specializing in issue resolution, scenario analysis, and process improvement.

Canada

Message

What I'm looking for

I’m looking to apply my customer service operations and scenario analysis to streamline order, logistics, and escalation workflows—while documenting and training teams to improve next-generation AI systems using real-world cases.

I’m a customer service operations professional with a strong track record resolving complex client and customer issues through in-depth investigation, negotiation, and cross-department collaboration. I analyze real-world service scenarios like order entry, tracking, fulfillment, and shipping discrepancies to identify root causes and recommend practical improvements.

In my roles, I’ve led production and logistics coordination—maintaining master schedules, supporting procurement/material planning continuity, and recovering lost revenue through careful customer account review and vendor negotiations. I also build structured documentation and training tools, translating workflows into clear instructional content while ensuring clarity, accuracy, and confidentiality across transitions from implementation to ongoing support.

Experience

Work history, roles, and key accomplishments

Senior Logistics Analyst

Anheuser-Busch InBev (Labatt Brews Canada)

Managed customer-facing order catalogs and product replacement implementations, including evaluating pending SKU replacements and coordinating with distributors. Reviewed shipment invoices against contracted negotiated prices to ensure customer billing accuracy.

logistics analysis Product Replacement Implementation Distributor Procurement System Updates Invoice Review

Senior Production Planner

Men Asha Pacakaging

Served as the primary liaison between customer service, production, shipping, and quality to resolve customer order issues and meet deadlines. Analyzed production line efficiencies and customer demand scenarios, maintained master schedules/material planning systems, and led daily work delegation follow-ups.

Cross functional Coordination Production Line Efficiency Analysis Master Scheduling Materials Planning Workflow Documentation

Corporate Analyst

Bell Mobility

Managed major corporate client accounts and resolved complex billing/customer issues while ensuring corporate digital requirements were met. Served as primary escalation support for high-level inquiries, troubleshooting issues tied to proprietary case management systems, and coordinating follow-up actions to ensure resolution accountability.

Account Management client support Billing Support Escalation Management Conflict Resolution Negotiation Technical Troubleshooting Case Management Systems

Contract Distribution Analyst

Compass Groups (Foodbuy)

Supported distribution activities under a Sysco account, including maintaining Order Catalogs and administering product replacement implementations. Evaluated monthly pending SKU replacements, actioned daily vendor SKU changes via item transitions, reviewed MOG validation, and analyzed obsolete/slow-moving SKU lists.

Product Replacement Administration Vendor SKU Change Management Managed Order Guide (MOG) Validation Review Procurement System Updates Obsolete Slow Moving SKU Analysis