Open to opportunities

Karen Njihia

@karennjihia

Message

Detail-oriented professional specializing in supply chain operations and data analysis.

Canada

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes process optimization.

As a detail-oriented professional with a strong foundation in supply chain operations and customer experience, I leverage my expertise to drive impactful results. My proficiency in tools such as SAP and PowerBI allows me to streamline workflows and enhance decision-making processes. I am passionate about delivering value through process optimization and customer-centric strategies, ensuring that every project I undertake contributes positively to organizational goals.

Throughout my academic and professional journey, I have consistently demonstrated my ability to analyze data and implement process improvements. During my internship at Signify, I optimized order processing workflows, reducing errors by 20% and improving delivery timelines. My experience in inventory management at Mother Parkers Tea and Coffee further honed my skills in overseeing material handling and stock level management, leading to a 15% reduction in inventory discrepancies. I thrive in collaborative environments and am committed to fostering strong relationships with stakeholders to achieve shared objectives.

Experience

Work history, roles, and key accomplishments

Customer Order Specialist Intern

Signify

Jan 2024 - Mar 2024 (2 months)

Acted as the primary point of contact for customer order management, ensuring timely issue resolution and high satisfaction levels. Optimized order processing workflows, reducing errors by 20% through SAP enhancements and process improvements.

SAP Order Management Data Analysis Process Improvement Inventory Management

Sales Associate

Sport Chek

Jul 2022 - Oct 2023 (1 year 3 months)

Delivered excellent customer service, efficiently addressing inquiries to enhance satisfaction and loyalty. Worked collaboratively to achieve sales targets, showcasing strong organizational and time management abilities.

Customer Service Sales Time Management Problem Solving Team Collaboration

Inventory Management Associate

Mother Parkers Tea and Coffee

Jul 2019 - Jul 2022 (2 years 11 months)

Oversaw material handling, inventory flow, and stock level management to ensure seamless operations and optimized storage capacity. Managed inventory and order fulfillment in E-Commerce Warehouse environments.

Inventory Management Data Analysis Process Improvement Logistics

Data Entry Clerk

Brookhurst International

May 2018 - Sep 2018 (4 months)

Maintained data integrity and quality standards by accurately processing information into databases and spreadsheets. Followed data privacy and security protocols to maintain data confidentiality.

Data Entry Data Management Microsoft Excel Data Privacy

Education

Degrees, certifications, and relevant coursework

Ontario Tech University

Bachelor of Commerce (Hons), Technology Management

2020 - 2024

Grade: 3.86

Activities and societies: General Member of Technology Management Student Association.

Pursuing a Bachelor of Commerce (Hons) in Technology Management with a minor in Operations and Supply Chain Management. Achieved President’s Honours List in 2023-2024 with a GPA of 3.86. Actively involved as a General Member of the Technology Management Student Association.