hester yao

• Generated weekly Distribution Requirements Planning (DRP) schedules across 8 branches, managing inventory replenishment to avoid material stockouts.
• Managed end-to-end Purchase Order (PO) cycles for 10+ major vendors across 12 distribution branches, maintaining a 100% branch satisfaction rate.
• Reviewed vendor order acknowledgements, proactively escalating lead-time and cost variances to int

• Deliver customer support across phone, email, and in-person inquiries
• Build rapport with customers, fostering a welcoming environment

• Coordinated procurement and delivery schedules for 20+ concurrent projects, expediting critical materials to minimize project delays.
• Prepared and maintained sales forecast reports, providing regular updates on order status and delivery timelines; contributed to achieving 99% forecast accuracy.
• Coordinated with vendors and customers to maintain inventory availability while balancing lead tim

• Managed import procurement by translating consumption trends into accurate ERP purchase orders with 100% precision to support supply continuity.
• Optimized replenishment lead times by negotiating with key suppliers, securing up to 10% price reductions on target orders and reducing lead times by 2 weeks.
• Maintained master supplier and product databases in ERP while evaluating vendor performanc

• Managed customer orders and ensured timely product availability checks and shipping coordination.
• Maintained a response time of less than 48 hours to enhance customer satisfaction.
• Developed cost estimates and margin calculations, contributing to effective project pricing.
• Led the adoption of Salesforce, improving customer data accuracy and response time by 20%.

• Processed export orders for over 10 international customers, ensuring timely fulfillment.
• Prepared export documents in compliance with trade terms and Letters of Credit.
• Supported sales forecasting and production planning by collecting customer project schedules.
• Initiated drop-shipping from the US to Southeast Asia, reducing shipping costs and time by 30%.

• Coordinated cross-functional teams to effectively resolve transportation-related issues.
• Ensured timely delivery of goods by tracking and tracing shipment status, achieving a 99.9% on-time delivery rate.
• Identified optimization opportunities and proposed actionable solutions to ground handling agents.
• Managed customer inquiries, complaints, and cargo claims, enhancing customer satisf

Issued Sep 2025

Issued Sep 2014