Open to opportunities

Mpho Mokou

@mphomokou1

Customer support professional at Revv Billing Systems who handled insurance claims, denials, and patient billing remotely.

South Africa

Message

What I'm looking for

I'm seeking a remote customer service or customer support opportunity.

At Revv Billing Systems, I verified patient insurance coverage and submitted claims to private insurers, Medicare, and Medicaid. I worked with insurers to resolve claim denials and rejections.

I also communicated with patients about outstanding balances and payment arrangements, and prepared reports on claims and billing status.

At Respublica, I supported customers across phone, email, live chat, SMS, and social media. I also handled complaints, maintained customer records, and supported customer service team procedures and staff training.

Experience

Work history, roles, and key accomplishments

Insurance and Billing Coordinator

Revv Billing Systems

Sep 2022 - Oct 2026 (4 years 1 month)

Verified patient insurance eligibility and coverage details, prepared and submitted insurance claims to third-party payers, and resolved claim issues including denials and rejections. Communicated with patients regarding outstanding balances and generated reports on claims and billing status.

Insurance Verification Claims Processing Medical Billing Healthcare Regulations Patient Communication Reporting Microsoft Office

Customer Service Representative

Respublica

Sep 2020 - Mar 2022 (1 year 6 months)

Resolved customer complaints professionally, provided supervision and technical assistance to the customer service team, and hired and trained staff. Developed standard procedures and policies, facilitated meetings with managers, and monitored business metrics to improve service effectiveness.

Customer Service Complaint Resolution Team Supervision Training Process Improvement Metrics Monitoring Communication Skills

Education

Degrees, certifications, and relevant coursework

Corner Stone Training Centre

Inbound and Outbound Communication Skills, Communication Skills

Completed training in inbound and outbound communication skills, covering call handling, telephone etiquette, active listening, and customer enquiry handling.