At Concentrix, I assess health insurance claims by evaluating medical claims, validating clinical coding, and checking policy coverage. I focus on regulatory compliance, preventing billing errors, and accurate claim resolutions.
Previously, as a Support Specialist at Concentrix, I supported agents with system navigation and product workflows, resolved escalations, and helped onboard and coach new hires.
As a Customer Service Representative at Concentrix, I resolved billing queries and guided customers through device troubleshooting. I also promoted relevant offers and helped customers understand their services and account options.
At Merchants Dimension Data, I assisted Instacart shoppers with delivery and payment issues, app troubleshooting, order changes, and mileage reimbursements. Earlier, as a Sales Agent, I sold Hollard funeral policies and explained claims processes and required documentation.
