MMmpho malobela
@mphomalobela
Dedicated client relations officer with a passion for customer service.
BotswanaWhat I'm looking for
I am a dedicated client relations officer with a proven track record of building strong relationships and providing exceptional customer service. Over the past several years, I have honed my skills in resolving issues and exceeding customer expectations, which has led to significant improvements in client retention and satisfaction ratings.
During my tenure at Staffwise - Orange, I successfully cultivated and maintained relationships with key clients, resulting in a 15% increase in client retention. I implemented a client feedback system that allowed us to gather valuable data to improve our services and address client concerns promptly. My ability to collaborate with cross-functional teams has enabled me to develop personalized client strategies that consistently exceed performance goals.
Experience
Work history, roles, and key accomplishments
Client Relations Officer
Staffwise - Orange (Outsource)
Mar 2019 - Nov 2023 (4 years 8 months)
Cultivated and maintained relationships with key clients, resulting in a 15% increase in client retention and satisfaction ratings. Implemented a client feedback system, gathering data to improve services and address client concerns promptly. Coordinated client onboarding processes, ensuring seamless transitions and positive first impressions for new clients.
Call Center Customer Service
Orange
Aug 2009 - Jun 2019 (9 years 10 months)
Resolved data services problems of customers through the service help line 136 and 123. Implemented a client feedback system, gathering data to improve service and address clients concerns promptly. Cross-sold products and services offered by the company.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Occupational Health And Safety Act, Occupational Health and Safety
2012 - 2012
Studied the Occupational Health and Safety Act at UNISA. Gained knowledge in maintaining a safe and healthy work environment.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
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