At Data Cloud, I manage the customer success lifecycle for eKYC and Document Management System solutions, including SLA compliance, client retention, and quarterly business reviews. I also lead Proof of Concept projects and support proposals, demos, and client engagements.
Previously, I supervised customer service operations at Metrofile Records Management Company and worked across quality assurance, team leadership, and customer service at Orinoco Call Centre (Orange Outsourcer). I reduced complaint resolution times by 50% through process improvements and targeted training.
