Open to opportunities

Moubarak Jamali

@moubarakjamali

Message

Trust & safety content moderator and data analyst with proven quality performance and cross-functional coordination.

Morocco

Message

What I'm looking for

I seek a role in trust & safety or content moderation that leverages data analysis, emphasizes quality assurance, cross-team collaboration, and opportunities for impact and growth.

I am a dedicated trust & safety content moderator and data analyst with hands-on experience moderating live video and short-form content on major social platforms and maintaining moderation quality above 90%.

My background includes policy enforcement, report analysis, calibration sessions with moderators and BPOs, CRM and back-office analytics, and project implementation contributions recognized by internal awards.

I bring strong communication skills in English and Arabic, proficiency with Microsoft Office, basic SQL, and a focus on team coordination, quality assurance, and actionable reporting to support safer platform experiences.

Experience

Work history, roles, and key accomplishments

Content Moderator

TikTok

Feb 2021 - Sep 2024 (3 years 7 months)

Moderated live video and short-form content for the MENA region, maintaining moderation quality above 90% and conducting policy calibration sessions with moderators and BPOs.

Content Moderation Trust & Safety Quality Assurance Data Analysis Case Handling Training

Back Office Analyst & Customer Support

Unknown Employer

Jun 2019 - Oct 2019 (4 months)

Provided inbound customer support and back-office data handling, using CRM (Salesforce) for lead management, data importation, dashboarding and reporting to managers.

Customer Support Salesforce CRM Data Entry Data Analysis Reporting Data Imports Dashboards

Catering Supervisor

Unknown Airline Catering

Mar 2019 - Apr 2019 (1 month)

Supervised daily flight food service, ensured quality assurance of catering operations, completed flight catering reports and presented services to cabin crew in English.

Food Service Supervision Quality Assurance Reporting Coordination English Communication

Quality Analyst, Trust & Safety

Unknown BPO/Employer

Jan 2015 - Jan 2019 (4 years)

Assured content quality and reported analyses to managers, led calibration sessions with moderators and policy enforcement teams, and maintained KPIs and performance quality above 90%.

Quality Assurance KPIs Root Cause Analysis Report Writing Policy Application Performance Improvement

Content Moderator

Education

Degrees, certifications, and relevant coursework

Tiktok / Google (Data Analysis courses)

Professional Certificate, Data Analysis

2023 - 2024

Activities and societies: Data analysis coursework, trust & safety quality assurance topics

Completed data analysis training courses focused on content moderation metrics and trust & safety processes.

Ben Msik University

Bachelor's degree, Humanities / English Literature

2015 - 2019

Activities and societies: Report analysis, calibration sessions with moderators and BPOs, meetings with policy enforcement team

Studied English literature and performed report analysis to direct manager, participated in calibration sessions with moderators and BPOs and engaged with the policy enforcement team.