SaMir Zeroual

As a Quality Analyst and Content Moderation Specialist with four years of experience, I thrive in fast-paced environments where my skills can make a significant impact. My passion lies in creating safer and fairer online communities through careful and empathetic decision-making. I have honed my ability to analyze data patterns, coach teams, and improve moderation quality, ensuring a consistent and long-term impact on user safety.

At Teleperformance Morocco, I led quality control for digital content moderation teams, ensuring that our decisions adhered to platform policies. My role involved performing audits and reviews to evaluate accuracy, consistency, and efficiency in moderation. I utilized data insights to identify patterns, flag risks, and improve workflows, all while providing constructive feedback and coaching to my teams. My commitment to ethical work and clear communication has been pivotal in building long-term moderation systems that adapt to the ever-changing content landscape.

Throughout my career, I have also supported moderation quality by improving processes and reporting issues, which has helped maintain trust in the platforms I work with. I take pride in my ability to assist with training and mentoring new moderators, fostering a culture of continuous improvement and professional growth.