Open to opportunities

JAMAL ALAIOUD

@jamalalaioud

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Content moderator at Teleperformance for TikTok MENA who resolved a critical client workflow issue.

Morocco

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What I'm looking for

I'm interested in AI data labeling, rating, and evaluation projects where I can apply my Arabic language skills, cultural understanding of MENA markets, and experience reviewing policy-intensive content.

At Teleperformance, on the TikTok account, I reviewed and classified Arabic and English content for MENA markets against policy guidelines and local cultural norms. I handled sensitive categories including fraud, scams, hate speech, violence, and misinformation, escalating ambiguous or high-risk cases.

I identified and resolved a critical software issue in TikTok's client workflow, earning Teleperformance's Global #1 Top Innovator of All Time award. I'm currently studying AI and Big Data, including GenAI fundamentals, prompt engineering, and LLM evaluation, and I'm interested in AI data labeling and evaluation work.

Experience

Work history, roles, and key accomplishments

Content Moderator / Trust & Safety Specialist

Teleperformance

Jan 2021 - Dec 2025 (4 years 11 months)

Reviewed and classified Arabic and English user-generated content for TikTok's MENA markets against detailed policy guidelines and local cultural norms. Maintained consistently high accuracy scores on complex, policy-intensive cases in a high-volume, fast-paced environment.

Content Moderation Content Safety Policy Interpretation Risk Classification Contextual Edge Case Escalation Pipeline Quality Assurance SQL Data Analysis Microsoft Office Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Engineering Cycle

Engineering Cycle, Artificial Intelligence & Big Data

2026 -

Currently pursuing an Engineering Cycle in Artificial Intelligence & Big Data, with expected completion in the future.

HEEC

Bachelor's Degree, Computer Science Applied to Management

2024 - 2025

Pursued a Bachelor's Degree in Computer Science Applied to Management, with coursework in AI foundations, Big Data, advanced databases, and cloud computing.