Mohamed KriateMK
Open to opportunities

Mohamed Kriate

@mohamedkriate

Experienced content moderator and customer support

Morocco

What I'm looking for

Seeking a challenging role in content moderation and customer support

I am a highly skilled and experienced professional in content moderation and customer support, with a strong background in ensuring compliance and enhancing user experiences. My extensive experience in technical support, data entry, and quality assurance has equipped me with the skills to contribute to the success of any organization.

Throughout my career, I have worked with various companies, including Maroc Telecom, Sportsradar, SEBN, Personal Recruitment Outsourcing, Majorel, and Transperfect. My experience in content moderation has allowed me to develop a strong understanding of community guidelines, terms of service, and content policies, ensuring a safe and compliant environment for users.

I possess excellent technical skills, including proficiency in Google Content Safety API, Google Ads Policy Center, Zendesk, Slack, and CRM tools, as well as Microsoft Office 365. My soft skills include attention to detail, problem-solving, team collaboration, and linguistic review and translation.

Experience

Work history, roles, and key accomplishments

TR
Current

Player Support Specialist

Transperfect

Oct 2023 - Present (1 year 8 months)

Troubleshooting technical issues and ensuring compliance with game policies

PO

Customer Service Representative

Personal Recruitment Outsourcing

Jan 2020 - Nov 2020 (10 months)

Addressing incoming calls, emails, and messages to respond to customer inquiries

SE

Quality Agent

SEBN

Jul 2019 - Jan 2020 (6 months)

Conducted inspections and electrical testing on automotive cables

SP

Football Statistician

Sportsradar

Aug 2018 - Jun 2019 (10 months)

Attended football matches and entered data via a mobile app

Education

Degrees, certifications, and relevant coursework

SU

Sidi Mohamed Ben Abdellah University

Bachelor of Arts, English Studies

2018 -

AS

Alwahda High School

Baccalaureate, Modern Literature

2014 - 2014

Tech stack

Software and tools used professionally

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Mohamed Kriate - Player Support Specialist - Transperfect | Himalayas