Motasem Bassam

Reviewed approximately 4,500 cases per week, enforcing community guidelines and identifying harmful content. Handled sensitive escalations and prepared reports on content trends to improve platform safety.

Resolved inbound inquiries by phone, email, and live chat, providing accurate information and professional support. Escalated complex complaints and maintained accurate customer records in the CRM system.

Selected, validated, cleaned, and organized datasets in Excel to ensure data integrity. Queried data using Excel and SQL to extract insights and presented findings through data visualizations.

Developed training materials and coordinated logistics for workshops and training sessions. Gathered and analyzed data, produced reports, and provided administrative support including filing and data entry.

Negotiated with hotels and transport companies, managed reservations, and prepared price lists. Designed travel itineraries and created promotional materials.

Assessed student progress, provided academic support, and managed classroom environments across two schools.

Activities and societies: Participated in English dialogue sessions and a British Council entrepreneurship program.

Bachelor's Degree in Tourism Management from Hashemite University, with participation in English dialogue sessions and a British Council entrepreneurship program.