Open to opportunities

Abdelrahman Alhusseini

@abdelrahmanalhussein

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Computer Science student passionate about programming and problem-solving.

Jordan

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What I'm looking for

I am looking for a role that allows me to leverage my programming skills and grow in a collaborative environment, focusing on software development and data analysis.

I am a dedicated Computer Science student with a robust foundation in programming, object-oriented design, and system architecture. My academic journey has equipped me with proficiency in Python and Java, alongside hands-on experience in backend development, distributed systems, and networking. I am driven by a passion for applying my technical knowledge to real-world challenges, continuously seeking opportunities to learn and grow within the tech industry.

In my current role as a Social Media Moderator at Leo Burnett, I manage diverse content formats across multiple platforms, fostering community engagement and satisfaction. My previous experience as a Customer Service Associate at Amazon UK and a Customer Service Representative at Extensya has honed my communication skills and ability to address complex customer inquiries effectively. I take pride in consistently meeting performance metrics and contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

Social Media Moderator

Current

Leo Burnett

Feb 2024 - Present (1 year 3 months)

Managed content across multiple social media platforms for diverse brands, including posting various formats and engaging with the community. Coordinated directly with clients to align strategies and compiled reports on engagement and analytics.

Content Management Community Engagement Reporting Social Media Communication

Customer Service Associate

Amazon UK

Sep 2023 - Jan 2024 (4 months)

Served as a Customer Service Associate, handling customer inquiries via phone, email, and chat for Amazon UK. Assisted customers with order status, returns, and account issues, consistently meeting or exceeding performance metrics.

Customer Service Problem Solving Customer Satisfaction

Customer Service Representative

Extensya

Mar 2022 - Aug 2023 (1 year 5 months)

Worked as a Customer Service Representative, handling inquiries via phone, email, and chat for various projects including Noon and Saudi Airlines. Assisted with product information and issue resolution, consistently meeting performance targets and receiving recognition as Best Performer.

Customer Service Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Petra

Bachelor of Computer Science, Computer Science

2022 - 2026

Studied Computer Science with a strong foundation in programming, object-oriented design, and system architecture. Gained academic experience in backend development, distributed systems, and networking. Proficient in Python and Java.