At Concentrix, I audit user-generated content and operational data against compliance guidelines and quality benchmarks. I identify non-compliance patterns, fraudulent activity, and procedural errors, then provide feedback to improve accuracy.
I analyze quality deviations and policy violations to support continuous improvement in operational workflows. I also work with team leaders and cross-functional teams to calibrate quality standards and monitor performance metrics and quality scorecards.
At Aramex, I managed complex customer inquiries and escalations and analyzed feedback trends to recommend service improvements. I also applied thermal and engineering analysis in my academic project, Simulation for Cooling of Photovoltaic Cell Using ANSYS 2019.
