Open to opportunities

Morningstar Nathaniel

@morningstarnathaniel

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Customer support specialist skilled in high-volume chat moderation, conflict resolution, and community trust building.

United States

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What I'm looking for

I seek a remote customer support or community role where I can use crisis management, chat moderation, and clear communication to build trust and improve user experience.

I am a customer support specialist with experience managing high-volume chat environments such as Discord and Telegram for emerging tech and on-chain projects.

I have a proven track record resolving complex user conflicts, maintaining positive community sentiment, and keeping communities informed during crises, which built trust among hundreds of customers.

My background includes work with JustBet (onchain casino) and WINRS PROTOCOL, and I hold training in Customer Experience Design and a Zendesk Tool Certification.

I emphasize active listening, clear written and verbal communication, crisis management, technical proficiency, and flexible remote work practices to deliver reliable customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Winrs Protocol

Jan 2024 - Jan 2025 (1 year)

Managed high-volume chat support across Discord and Telegram, resolved complex user conflicts, and maintained positive community sentiment for an emerging crypto project.

Customer Support Discord Telegram Crisis Management Conflict Resolution Active Listening Zendesk

Customer Support Specialist

JustBet

Jan 2023 - Jan 2025 (2 years)

Provided customer support for an on-chain casino, kept community informed during incidents, and built trust among hundreds of users through transparent, timely communication.

Customer Support Community Management Conflict Resolution Active Listening Persuasion Zendesk