JBJordan Bates
@jordanbates
Community Chat Support Lead with expertise in fintech and team management.
United KingdomWhat I'm looking for
As a Community Chat Support Lead at Scroll, I have honed my skills in providing exceptional fintech chat support while leading a dedicated team of moderators. My role involves ensuring round-the-clock coverage and engaging with our community to address their needs effectively. I take pride in my ability to elevate issues to the relevant departments and coordinate with marketing teams to enhance community engagement.
With a BSc in Computer Science from Durham University, I possess a strong technical foundation that complements my support role. I am committed to maintaining security best practices and helping to establish policies that protect our community. My professional demeanor and deep understanding of our mission empower me to represent the company with confidence and clarity.
Experience
Work history, roles, and key accomplishments
SZCommunity Chat Support Lead
Scroll zkEVM
Oct 2022 - Present (2 years 9 months)
Led a team of 5 chat support moderators, ensuring round-the-clock coverage and providing fintech chat support daily. Engaged in security best practices, helped set up and maintain security policies, and elevated issues to relevant department representatives.
Education
Degrees, certifications, and relevant coursework
DUDurham University
BSc, Computer Science
Studied Computer Science at Durham University, completing the program in 2021. Gained foundational knowledge and skills in various aspects of computer science.
Availability
Location
United KingdomAuthorized to work in
Job categories
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