Open to opportunities

Morgan Smith

@morgansmith2

Message

I resolve high-volume client issues and build lasting customer relationships across service-driven industries.

United States

Message

What I'm looking for

I'm looking for a client or customer service role where I can resolve complex concerns, support account needs, build strong relationships, and contribute in a fast-paced, collaborative environment.

At GS1 US, I handle high-volume inbound client calls and responsive email support for products, services, accounts, subscriptions, and renewals. I troubleshoot issues, document follow-ups, and work with internal teams to deliver seamless client experiences.

I also conduct retention outreach to understand account needs, address potential cancellations, and help clients see the value of continued service.

My experience spans customer service, healthcare, financial services, and education. At CorVel Corporation, I supported pharmacy-related inquiries and coordinated resolutions with pharmacists, patients, and insurance adjusters while protecting confidential information.

Previously, I provided virtual banking assistance at PNC Financial Services and created structured, engaging classroom environments as a substitute teacher at Valor Academy of Ohio. I bring calm communication, active listening, problem-solving, and professionalism to fast-paced situations.

Experience

Work history, roles, and key accomplishments

Current

Client Service Specialist

Current

GS1 US

Jun 2024 - Present (2 years 2 months)

Handles high-volume inbound client service calls and email support, resolving customer inquiries and conducting retention outreach. Collaborates with internal teams to ensure a seamless client experience.

Inbound customer service Email Support Customer Retention Conflict Resolution CRM Systems Problem Solving Multitasking