Mookho Khama
@mookhokhama
Detail-oriented and self-motivated Remote Customer Service Representative
What I'm looking for
As a dedicated and results-driven professional with over 3 years of experience in customer service, I have honed my skills in handling a wide range of customer inquiries via phone, email, and live chat. Proficient in using various CRM software, I am adept at maintaining up-to-date patient health records, ensuring confidentiality and compliance with data protection regulations, and coordinating patient appointments.
In my previous roles, I have demonstrated my ability to facilitate communication between patients, medical teams, and patients' families, while also supporting administrative tasks such as data entry, photocopying, and filing. With a strong background in electrical and electronics engineering, I am a detail-oriented and self-motivated individual with excellent listening and communication skills.
I am a team player with a strong work ethic, always striving to deliver high-quality results and provide exceptional customer service. With a solid understanding of various software and tools, I am confident in my ability to adapt to new environments and take on new challenges.
Experience
Work history, roles, and key accomplishments
Copy Shop Assistant
Print-corp
Sep 2022 - Aug 2023 (11 months)
Managed daily copy shop operations, including scheduling delivery and receiving orders, inventory tracking, and staff training and coaching.
Electrical Intern Technician
LHDA Muela Hydro Power Station
Sep 2021 - Mar 2022 (6 months)
Performed electrical intern technician duties.
Ward Clerk
Queen Mamohato Memorial Hospital
Aug 2017 - Jun 2019 (1 year 10 months)
Maintained up-to-date patient health records, ensured confidentiality and compliance with data protection regulations, and monitored and maintained inventory of medical and office supplies.
Education
Degrees, certifications, and relevant coursework
Mookho hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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