At DHL, I delivered front-line customer service for international shipping, tracking inquiries, parcel routing, and logistics management. I also maintained administrative logs of customer interactions, service tickets, and shipment tracking information.
At Dreamport (Dyninno Group), I managed customer inquiries about bookings, schedule adjustments, and service options as a Virtual Customer & Support Specialist (Trainee). I also processed client records and practiced live support calls under quality assurance standards.
At Rwazi, I execute quality control audits on digital data deliverables and process submissions while maintaining project records. My work with the Lesotho Government included supporting international visitors with E-Visa portal applications and collecting and verifying census data.
