I am a detail-oriented and customer-focused professional seeking a role in Data Entry or Customer Support, where I can leverage my strong communication skills, accuracy, and dedication to delivering exceptional service. I aim to contribute positively to a dynamic team and support business operations with precision and care.
RM
Open to opportunities
Rorisang Matlali
@rmatlali
Finance and administration professional bridging customer service and fiscal accuracy.
LesothoWhat I'm looking for
I am a dedicated finance and administration officer with a background in customer service leadership and call centre operations, committed to driving operational efficiency and cross-functional collaboration.
At Equilibrium Consulting I prepare quotations and invoices, reconcile payments, check transactions against bank statements, maintain organized financial records, and monitor expenditures to ensure cost efficiency.
Earlier roles as a call center operator and supervisor sharpened my client communication, team coaching, reporting and problem-solving skills, enabling me to align frontline service excellence with back-office financial precision.
Experience
Work history, roles, and key accomplishments
EC
Current
Finance and Administration Officer
Equilibrium Consulting
Sep 2021 - Present (4 years)
Prepare and send client quotations and invoices, reconcile payments and expenses, and maintain accurate financial records and filing systems to support fiscal accuracy and timely reporting.
LC
Call Center Operator
Lesotho Electricity Company
Mar 2014 - Aug 2021 (7 years 5 months)
Responded to customer inquiries and complaints regarding electricity services, maintained accurate interaction records, escalated and followed up on power-cut queries to ensure resolution.
VL
Call Center Supervisor
Vodacom Lesotho
Mar 2010 - Feb 2014 (3 years 11 months)
Managed and coached a team of call center agents, analyzed call statistics and generated reports for management, and adjusted staffing and schedules to optimize coverage and reduce overtime.
Education
Degrees, certifications, and relevant coursework
SL
School of Business and Technology London
Postgraduate Diploma, Strategic Management and Leadership
2025 -
Postgraduate Diploma in Strategic Management and Leadership underway, focusing on strategic management and leadership principles.
IC
Information Technology Computer Education and Training College
Information Technology
2004 - 2006
Completed studies in information technology and computer education and training from February 2004 to November 2006.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
LesothoAuthorized to work in
Job categories
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