Litlhare Tsuu
@litlharetsuu
Customer service and sales professional with 2+ years resolving complaints, onboarding clients, and delivering compliant reports.
LesothoWhat I'm looking for
I’m a customer service and sales professional with 2+ years supporting clients across insurance, energy, and health. I resolve complaints and inquiries under pressure, aiming to solve 90% of issues on the first contact.
In my current role as a Sales and Marketing Representative, I handle 20+ client queries weekly, onboard 25+ new households in six weeks, and maintain accurate daily logs for compliance audits. I provide clear product/service explanations, translate technical details into simple terms, and submit 100% on-time reporting. I also manage high foot traffic and multiple questions daily while keeping attention to detail.
Previously, I supported service inquiries as a part-time Sales Agent and handled 30+ daily messages as an Online Marketing Assistant, tracking conversations in spreadsheets with full accuracy. Earlier, I worked as a Data Clerk in a health setting, maintaining 99.9% accuracy on 800+ patient records using HMIS/DSR systems and ensuring same-day completion of records.
Experience
Work history, roles, and key accomplishments
Sales and Marketing Representative
Solar Lights (Pty) Ltd
Mar 2026 - Present (4 months)
Handled 20+ customer queries weekly via phone and in-person, resolving 90% on first contact and maintaining accurate daily customer interaction logs and sales records. Onboarded 25+ new households in 6 weeks and submitted 100% of compliance reports on time.
Sales Agent
Naledi Funeral Planners
Nov 2024 - Present (1 year 8 months)
Managed service inquiries for 5–10 clients weekly by resolving issues, documenting actions in customer records, and providing clear, empathetic communication. Conducted post-sale check-ins to ensure customer needs were met and kept detailed records to support weekly reporting.
Online Marketing Assistant
In-Cloud Technology
Mar 2025 - Oct 2025 (7 months)
Responded to 30+ customer messages daily via Telegram with product information and troubleshooting solutions. Tracked customer interactions in spreadsheets with 100% accuracy and translated technical product specs into simple terms for purchasing decisions.
Data Clerk
Matukeng Health Centre
Jul 2021 - Dec 2021 (5 months)
Maintained 99.9% accuracy on 800+ patient records using HMIS/DSR systems, achieving zero discrepancies in monthly audits. Categorized patient complaints and queries, ensured same-day completion of patient records, and submitted monthly reports before deadlines.
Education
Degrees, certifications, and relevant coursework
Botho University
Bachelor of Science (Honours), Health Information Management
2023 -
Grade: GPA 3.06
Earned a Bachelor of Science (Honours) in Health Information Management at Botho University. Achieved a GPA of 3.06.
St Rodrigue High School
General Certificate of Secondary Education, Secondary Education
2017 -
Grade: 8 credits, 1 pass
Completed the General Certificate of Secondary Education at St Rodrigue High School. Earned 8 credits and 1 pass.
St Rodrigue High School
Junior Certificate, Secondary Education
2015 -
Grade: First Class
Completed the Junior Certificate at St Rodrigue High School. Achieved First Class results.
Phoqoane Primary School
Primary School Leaving Examination, Primary Education
2012 -
Grade: First Class
Completed the Primary School Leaving Examination at Phoqoane Primary School. Achieved First Class results.
Availability
Location
LesothoAuthorized to work in
Job categories
Interested in hiring Litlhare?
You can contact Litlhare and 90k+ other talented remote workers on Himalayas.
Message LitlhareGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
