At ClearEstate, I handled 40–45 daily tasks and supported clients in English and French by phone, email, and chat. I led onboarding, verified documentation, and followed up on pending documents to keep cases moving.
I also designed and implemented custom workflows in Claude to streamline case handling and reduce response and resolution times. I flagged recurring issues and collaborated with internal teams on process improvements.
I founded ColagiCan, a pet supplement brand, and manage its supply chain, billing, and distribution to veterinary clinics. I use Claude and other AI tools to create ads, write emails, manage the website, and support sales and retention.
My background also includes front desk and operational support at Tru by Hilton Montréal, where I analyzed occupancy and financial reports in Excel, and veterinary work in private small-animal clinics in Mexico. I bring clinical knowledge and accurate documentation to customer conversations, and I speak English, French, and Spanish.
