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Kevin Bonilla

@kevinbonilla1

Customer success specialist at Moselle who built AI workflows that turn customer conversations into actionable engineering tickets.

Canada

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At Moselle, I built an AI workflow that turns customer call transcripts into structured action items and tickets for Product and Engineering, cutting ticket creation from 15–40 minutes to 10. I also designed a centralized admin dashboard that brought 10+ workflows into one interface.

I created Moselle’s customer knowledge base and standardized onboarding for 50+ integrations, reducing setup time from 3–4 days to one day. Earlier, at Good Neighbour, I managed 70+ vendor and freight-forwarding relationships and expanded back-stock space by 30%.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Associate

Moselle

Oct 2024 - Sep 2026 (1 year 11 months)

Led strategic customer experience program initiatives and data migration, partnering with Product and Engineering to improve product adoption and scale customer success operations. Presented bi-weekly sprint-end readouts to leadership on customer roster growth and AI agent thread activity.

Customer Success Data Migration Product Adoption AI Workflows Claude Hex Pylon CRM SQL Project Management Sprint Planning Voice Of Customer Data Analysis

Customer Success Associate

Moselle

Oct 2021 - Oct 2024 (3 years)

Served as the primary contact for customers, driving adoption and retention while improving app efficiency and reducing support escalations. Created and owned the customer knowledge base, growing it from 3 feature guides to a comprehensive self-serve resource hub.

Customer Success Customer Onboarding Data Migration Workflow Configuration AI Forecasting Product Training AI Workflows Claude Linear Knowledge Base Management Customer Relationship Management Product Feedback

Supply Chain Coordinator

Good Neighbour

Apr 2019 - Sep 2021 (2 years 5 months)

Oversaw inventory, maintenance, and administration of a retail start-up while maintaining vendor relationships to maximize efficiency. Managed 70+ relationships and contracts with freight-forwarding companies and vendors across Canada, the US, and Europe.

Inventory Management Vendor Management Contract Negotiation Purchase Order Operations Planning Supply Chain Logistics

Inventory Manager

Peace Collective

Mar 2018 - Mar 2019 (1 year)

Oversaw day-to-day operations at two retail locations by monitoring inventory levels and organizing shipment and reception of products. Created and optimized new milkshake beverages for the summer menu and standardized cycle counts and planograms.

Inventory Management Operations Cycle Counts Planogram Product Development Marketing Social Media