Open to opportunities

Monisha A

@monishaa

Message

I turn e-commerce operations data into actionable CX and efficiency improvements.

India

Message

What I'm looking for

I'm looking for a challenging Data Analyst role where I can use operational, CX, and e-commerce data to build actionable reporting, improve processes, and solve business problems.

At Aristobrat & Little Bams, I analyze shipping, courier performance, returns, and customer experience data to uncover fulfillment bottlenecks. My work helped reduce RTO rates from 55% to 18% while improving operational decision-making through clear reporting.

I build weekly Excel MIS dashboards covering CX scores, refund turnaround time, RTO rates, agent performance, and quality metrics. I also created a cross-functional reporting framework that increased team operational efficiency by 40%.

I enjoy turning customer feedback, audit findings, and loss data into practical improvements. Through trend analysis and proactive tracking, I helped reduce return and exchange backlogs to zero month-on-month and supported a 37% RTO reduction initiative.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support & Operations Lead

Current

Aristobrat & Little Bams

Oct 2018 - Present (7 years 10 months)

Analyzed daily shipping, courier performance, and return trends to identify fulfillment bottlenecks, reducing RTO rates from 55% to 18%. Designed and maintained weekly Excel-based MIS dashboards to track key business metrics for executive decision-making.

Data Analysis MIS Reporting Process Optimization Trend Analysis Quality Audits