Monique van der Westhuizen
@moniquevanderwesthui
I support motor industry aftersales through service advising, warranty administration, invoicing, and customer care.
South AfricaWhat I'm looking for
I've supported aftersales operations at Volvo Trucks Port Elizabeth, MAN Trucks Port Elizabeth, Tavcor Motor Group, Eastern Cape Motors, and Port Elizabeth Chevrolet. My work spans service advising, warranty administration, customer bookings, job cards, invoicing, and payments.
At MAN Trucks, I loaded warranty and maintenance claims, followed up on short payments and claim rejections, handled account queries, and provided 24-hour breakdown standby support every second week. I dispatched technicians, followed repairs, and kept customers informed throughout the process.
At Volvo Trucks, I managed warranty job cards, campaigns, parts claims, maintenance order numbers, goodwill requests, claim invoicing, remittances, and account reconciliations. I've also assisted with debtors, cash sales, and workshop-related accounts.
I'm detail-oriented, organised, and comfortable working under pressure to meet tight deadlines. I bring strong customer communication, problem-solving, and administrative support skills to the motor industry.
Experience
Work history, roles, and key accomplishments
Service Advisor
Volvo Trucks Port Elizabeth
Oct 2024 - Present (1 year 10 months)
Booking in customers with their vehicles, welcoming customers to the dealership, dealing with walk-in customers, handling phone queries, making bookings on the system, following through on vehicle status, invoicing, and handling payments.
Warranty Administrator
MAN Trucks Port Elizabeth
Sep 2023 - Mar 2024 (6 months)
Managed warranty and maintenance claims, invoicing, and customer communication. Handled 24-hour standby for breakdowns, dispatched technicians, and followed up on repairs and outstanding payments.
Warranty Administrator
Tavcor Motor Group
Jul 2022 - Aug 2023 (1 year 1 month)
Captured warranty claims on VWSA system, checked job cards, invoiced cash and account job cards, claimed maintenance claims, and followed up on outstanding payments and debtors.
Warranty Administrator
Volvo Trucks Port Elizabeth
Oct 2016 - Jun 2022 (5 years 8 months)
Handled bookings, job cards, warranty claims, and invoicing. Liaised with head office on claims, reconciled payments, and managed goodwill requests and parts processes.
Service Advisor
Eastern Cape Motors
May 2012 - Sep 2016 (4 years 4 months)
Booked in customers, welcomed them to the dealership, handled phone queries, made bookings on the system, followed up on vehicle status, invoiced, and handled payments and warranty claims.
Bookings Clerk/Service Advisor
Port Elizabeth Chevrolet
Oct 2006 - May 2012 (5 years 7 months)
Made bookings on the system, welcomed customers and incoming calls, opened job cards, booked in vehicles, followed up with customers and vehicles, and handled invoicing and warranties.
Education
Degrees, certifications, and relevant coursework
Framesby High School
Grade 12, General Studies
Completed high school education with a focus on general studies.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
Interested in hiring Monique?
You can contact Monique and 90k+ other talented remote workers on Himalayas.
Message MoniqueGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
