Bulelwa Butha

Booked vehicle service and repair work by collecting accurate customer details, obtaining authorization for motor plan/fleet/insurance/warranty, and updating job costing information in the DMS. Coordinated with parts for back/factory orders and ensured customers received payment and pickup details, including job card sign-off.

Analyzed customer service needs and advised on available services, preparing and administering repair orders while managing inquiries via phone and email. Maintained customer relationships, prepared relevant documents, and ensured follow-up on pending issues in line with company policies.

Managed reception and a multi-line switchboard by routing calls, taking messages, and setting up conference calls as required. Controlled visitor entry and logs, handled mail and deliveries, supported applicants, and completed filing and data entry tasks.

Handled accounts and cash processes by capturing invoices and credits, reconciling creditor accounts, following up missing credits, and banking cash securely. Managed job cards and quotations, maintained vehicle log sheets, and supported inventory ordering, stock adjustments, and stock take reporting using Pastel Sage Evolution.

Retrieved, sorted, and filed documents while archiving out-of-date records. Supported other office workers by assisting with administrative document control tasks.

Operated the main switchboard by answering and redirecting calls and responding to urgent situations calmly. Ensured calls were handled efficiently within a fast-paced environment, including call timing and message management.

Managed daily fleet service appointments by handling company fleet job cards, preparing quotations, and maintaining warranty claim-related processes. Stayed current with technical bulletins and managed recalls for company fleet vehicles while providing customer-focused service.

Supported hourly employees with HR-related queries and managed office procurement activities including stationery, overalls, and safety shoes. Processed goods received on SAP by checking PO numbers, reconciling physical stock to SAP records, and issuing production and maintenance department orders including return delivery note processing.

Grade: Distinction

Completed a Pastel Accounting Certificate with Distinction. Studies are ongoing as of the provided information.

Matriculated at Ithembelihle High School in Port Elizabeth.