Mariska Fourie
@mariskafourie
I manage vehicle service journeys, customer communication, warranties, and upselling across dealership operations.
South AfricaWhat I'm looking for
I've supported vehicle owners across Brits Ford Auto, Allen Joss Ford, Penta Motor Group Suzuki & Mahindra, McCarthy Toyota, and McCarthy Ford Mazda. I manage vehicle bookings, service-plan confirmations, quotations, progress updates, walk-arounds, and customer advice throughout the service journey.
In my current Service Advisor role at Brits Ford Auto, I receive clients, coordinate approximately 15 vehicle bookings daily, send service and repair updates, and sell additional products, service plans, and warranties. I also served as Acting Service Manager for one month.
My dealership experience also includes used-vehicle costing, invoicing, licensing and registration control, stock conversions, supplier orders, reports, petty cash, cashier support, and warranty-repair submissions to head office. Earlier, I handled more than 120 calls a day as a Call Centre Agent and trained sales executives and new call centre agents.
I'm committed to keeping clients informed, identifying their needs, solving problems, and delivering service with professionalism and a smile. I bring administration, customer service, leadership, and motor-vehicle industry experience, and I stay focused under pressure while meeting deadlines.
Experience
Work history, roles, and key accomplishments
Service Advisor
Brits Ford Auto
May 2022 - Present (4 years 3 months)
Greeted and received clients, booked in vehicles, confirmed service plans, kept clients updated on progress, provided quotations, and ensured client satisfaction. Also served as Acting Service Manager for one month.
Service Advisor
Allen Joss Ford Service
Oct 2018 - Jan 2022 (3 years 3 months)
Greeted and received clients, booked in vehicles, confirmed service plans, kept clients updated on progress, provided quotations, and ensured client satisfaction. Handled warranty repairs and upselling of additional products.
Service Advisor
Penta Motor Group Suzuki & Mahindra Montana
Nov 2016 - Jan 2018 (1 year 2 months)
Greeted and received clients, booked in vehicles, confirmed service plans, kept clients updated on progress, provided quotations, and ensured client satisfaction. Handled warranty repairs and upselling of additional products.
Used Vehicles Costing Clerk
McCarthy GM Hatfield
Mar 2016 - Nov 2016 (8 months)
Invoiced all vehicles sold, controlled license and registration, converted demo to used stock and vice versa, handled settlements and check requests, performed weekly stock takes, created orders to suppliers, and worked on daily reports.
Master Service Advisor
McCarthy Toyota Sinoville
Jun 2015 - Mar 2016 (9 months)
Completed Master Service Advisor Training at Toyota South Africa. Greeted and received clients, booked in vehicles, confirmed service plans, kept clients updated on progress, provided quotations, and ensured client satisfaction.
Call Centre Agent
McCarthy Call-a-Car – McCarthy Ford Mazda Silver Lakes
Oct 2012 - Jun 2015 (2 years 8 months)
Answered telephones, assisted with client queries, found vehicles of client's choice, handled complaints, made 120+ phone calls daily, trained sales executives and new call centre agents, and created/updated client profiles.
Personal Assistant
Danie Potgieter Attorneys
Apr 2010 - Oct 2012 (2 years 6 months)
Performed administrative duties, answered telephones when receptionist unavailable, assisted with client queries, handled sequestration and rehabilitation queries, managed debtors, filed documents at court, and served documents on SARS and the Master of the High Court.
Receptionist
Changes Hotel
Dec 2006 - Feb 2009 (2 years 2 months)
Managed petty cash, placed food orders, waitressed after hours, controlled stock, handled room bookings, managed switchboard, and counted cashier floats.
Education
Degrees, certifications, and relevant coursework
Tshwane North College
Certificate, Cosmetology
2006 - 2006
Completed a certificate in Cosmetology, covering manicure, pedicure, make-up, and waxing.
Pretoria Gardens High School
High School Diploma, General Studies
2003 - 2005
Completed high school with subjects including Afrikaans, English, Accounting, Typing, Home Economics, and Business Economics.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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